Billing, plans and extras · How-to
Cancel your licence
Stop your licence from renewing. You keep full access until the end of the term you have already paid for, and can take the cancellation back until then.
Find the button
At the bottom of Plan & billing, press “Cancel subscription”. Only an owner or admin can cancel.
Say why
Choose a reason under “Why are you cancelling?” — one is required — and add anything else under “Anything we should know? (optional)”.
What Setvos offers first
For most reasons the dialog then shows what already fits — never a discount. “It costs too much” brings a smaller team size, Standard instead of Chain, a 6- or 12-month term and each extra you could stop renewing, each with what you would pay a month from your renewal, and only those that cost less. A missing feature, support, moving or something else brings “Talk to us first”: your note goes to support, and the answer comes in Account settings › My reports within one business day. A seasonal break shows until when your price is kept. “Take this” stages one for your renewal; nothing is cancelled. Closing the business brings no offer.
Confirm
Press “Continue” and then “Cancel anyway” — or, when there is nothing to offer, as when you are closing the business, “Cancel subscription” straight away. Either way it is one press. No further charges are made, and you keep full access until the date shown. On a licence in euros or dollars, Paddle stops billing at the same date.
Change your mind
Until the paid term ends, the plan picker’s button reads “Keep this licence”. Press it and confirm: the cancellation is taken back, nothing is charged, and the licence runs to the same end date.
After the term ends
The workspace becomes read-only: you can still see everything and download each kind of record from Settings › Data. The data is kept for 90 days after that and then erased; the owners and admins are told 14 and 3 days before, by email, in the app, on the phone and in Telegram if they linked it. Until then the owner can still prepare a full export there, or delete the workspace sooner. Buy the same plan and team size again before the data is erased, on any term, and you keep the price you had: Plan & billing shows “Come back by … at … a month” and sets the plan picker to it. Any other licence bought after the term has ended is a new one at today’s prices: in hryvnia it is paid from its invoice, and the workspace stays read-only until the money arrives; in euros or dollars it is paid on Paddle’s page the day you buy it.
Common questions
- I cancelled by mistake. What now?
Press “Keep this licence” in the plan picker on Plan & billing before your paid term ends: nothing is charged and the end date stays. If you cancelled during the trial, choose a licence before the trial ends — get its invoice in hryvnia, or press “Subscribe to this licence” in euros or dollars — and the trial carries on.
- Do my extras keep working until the end?
Yes. Everything you paid for works until the end of the term.
- Why can’t I cancel?
On a licence in euros or dollars whose last payment failed, Paddle cannot change the subscription until that payment is made: press “Replace card” to pay it, then cancel.
Read next
Export your data
Download one kind of record as a CSV file, or prepare a ZIP of everything in your workspace.
Delete an export or the whole workspace
Remove an export you no longer need, or delete the workspace and everything in it. Deleting a workspace cannot be undone.
What happens at renewal, and what a cancelled extra takes with it
Your licence and the extras you keep renew together — in hryvnia on one invoice, in euros or dollars in one charge. What you cancelled leaves at the renewal, and some of it takes data with it — Setvos tells you well before.
Choose a plan and pay for it, or change it later
Pick an edition, how many employees your licence covers and how long you prepay, see the price and subscribe — or change a licence that is already running.
Report a problem or ask us a question
Send the Setvos team a bug, a question, an idea or a billing issue from any screen, add screenshots, and know exactly what is sent with it.
More in Billing, plans and extras
- Plan & billing: your licence, extras and invoices
- Your 7-day trial, and what happens when it ends
- Pay by card in euros or dollars, and pay a failed charge
- Pay by bank transfer, with a QR code
- Change how many employees your licence covers
- Buy or cancel extras: credit packs, module groups and an extra place
- Read your invoice history
- Refer another business: you both get a month
- Plan and billing: common questions
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