Billing, plans and extras · How-to
Read your invoice history
Every payment on your licence — the licence itself, renewals, a larger plan or team size, packs and module groups — with its status.
Find the history
Scroll to “Invoice history” on Plan & billing. It shows one page at a time; the pager is at the bottom.
Read a line
“Period start” is when the line’s period begins. “For” says what the line paid for: “Licence”, “Renewal”, “Larger plan”, “More seats”, “Credit pack”, “SMS for one month”, “Module group”, “Featured placement” or “Credit”; a pack or group line also names which one. “Bracket” is the team size, “Term” the months paid for — or “to” a date for anything charged by the day — and “Amount” what was paid. For a term or an extra paid by bank transfer, the owners also get our receipt by email in their daytime: the period, how it was paid, each line and, when our cash register issued one, the fiscal receipt. Switch it off under “Payment received — your receipt” in Account settings › Notifications.
Check the status
Under “Status”, a line is “Paid”, “Pending” (an invoice waiting for its transfer, or a payment still being confirmed), “Failed” (a payment that did not go through, or an invoice withdrawn), “Credit” or “Refunded”. A purchase paid on Paddle’s page, in euros or dollars, is “Pending” until Paddle confirms it — usually within a minute.
Retry a failed line
For owners and admins, “Pay now” appears beside a failed licence or renewal line while that payment is overdue. In hryvnia it charges nothing: it shows the invoice to pay, raising one if none is open, with its QR code. A declined pack, module group or larger plan has nothing to retry: buy it again. On a licence in euros or dollars, “Pay now” opens Paddle’s page.
Common questions
- What is a “Credit” line?
An older record of licence time given to you. Today a referral month, or days added by support, move your licence’s end date on Plan & billing and add no line here.
- What is a “Larger plan” line?
A move to a larger plan in the middle of your term, charged for the days left in it. A larger team size bought the same way is a “More seats” line.
- Do I get a fiscal receipt?
A licence in hryvnia, and everything bought on it, is paid by bank transfer: the receipt we email lists each line, how it was paid and the period, and carries a fiscal receipt only when our cash register issued one. A payment in euros or dollars through Paddle comes with Paddle’s own invoice.
- Why is a purchase listed as being confirmed?
A pack, a module group, a larger licence or a top-up in euros or dollars is paid on Paddle’s page and added once Paddle confirms it. Until then Plan & billing lists it under “Being confirmed”, with “Continue payment” and “Cancel this purchase”, and no other extra can be bought. One left unpaid for a day is cancelled on its own, and nothing is charged. In hryvnia an extra is an invoice instead, shown at the top of the screen until the money arrives.
- What does a bank-transfer invoice in euros or dollars show?
Our name and address in Latin letters, our registration number, the IBAN, BIC and bank, the payment reference, and who it is billed to with their number: in euros, the EU VAT number VIES confirmed; in dollars, the VAT or company registration number of the business’s own country, under the name it is issued by. No VAT is added: a euro invoice is reverse-charged under Article 196, and on a dollar invoice the customer accounts for any VAT due in their country.
Read next
Pay by card in euros or dollars, and pay a failed charge
A licence in euros or dollars is paid by card through Paddle, our reseller: add the card, replace it when it expires, and settle a payment that did not go through. A licence in hryvnia has no card.
Refer another business: you both get a month
Share your link or code. When the business you referred buys a licence, a month is added to your paid term and one to their first.
More in Billing, plans and extras
- Plan & billing: your licence, extras and invoices
- Your 7-day trial, and what happens when it ends
- Choose a plan and pay for it, or change it later
- Pay by bank transfer, with a QR code
- Change how many employees your licence covers
- Buy or cancel extras: credit packs, module groups and an extra place
- What happens at renewal, and what a cancelled extra takes with it
- Cancel your licence
- Plan and billing: common questions
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