Billing, plans and extras · How-to
Change how many employees your licence covers
Your licence covers a bracket of employees, from one person up; a second person means the next size, paid for the days left in your term. Buy a larger one whenever your team grows, or move to a smaller one from your next renewal.
See the seats in use
On Plan & billing, “Seats” shows how many members count against your licence and how many it covers. One member with the Finance role is free and does not count. When you invite someone, pending invitations count too, until they are accepted or revoked.
Buy a larger team size
In the plan picker on Plan & billing, move “How many employees?” up and press “Apply this licence”. The confirmation shows what the days left in your term cost. In hryvnia, press “Get the invoice”: the larger size applies the day the money arrives, and the invoice is open for three days. In euros or dollars, “Pay …” opens Paddle’s page, and the larger size applies once Paddle confirms the payment. Your renewal date does not change. During the trial, the team size is simply part of the licence you choose.
When an invitation is refused
An invitation that would take you past your bracket is refused, and the message names the size you need and what it costs for the days left in your term. An owner or admin sees “Buy the larger team size” beside it and can buy it there; in hryvnia that raises its invoice, and you send the invitation again once the larger size is paid. Anyone else is told that an owner or admin can buy it. Setvos never adds seats and bills you for them later.
When the team is already larger
If your team is larger than your bracket, a banner on Plan & billing offers the next bracket for the days left in your current term: “Get the invoice for …” in hryvnia, where the seats are added the day the money arrives, and “Pay … and add the seats” in euros or dollars.
Move to a smaller size
Choose the smaller bracket in the picker, press “Apply this licence” and then “Apply”. It waits for your next renewal and is priced into it; nothing is refunded before then. If your team is larger than the new size, the confirmation warns you: remove the members you no longer need before that date, or the licence renews on the team size it has, and the owners are told. Saying “It costs too much” in the cancel dialog offers the same: “Take this” stages the size your team is now for your renewal, and nothing is cancelled.
Common questions
- Do I pay for pending invitations?
No. They count against your bracket so that invitations cannot take you over it, but only a larger bracket costs more.
- How is a larger team size priced in the middle of a term?
You pay the difference between your current rate and the larger one, for the days left in your term, with your term’s discount. The confirmation shows the exact amount before you pay.
Read next
Invite people to your workspace
Send email invitations, choose each newcomer’s role and teams before they join, and see or revoke the invitations still waiting.
Remove someone, transfer ownership or leave a workspace
Take away a person’s access when they leave, hand the workspace over to a new owner, or leave a workspace yourself.
Choose a plan and pay for it, or change it later
Pick an edition, how many employees your licence covers and how long you prepay, see the price and subscribe — or change a licence that is already running.
What happens at renewal, and what a cancelled extra takes with it
Your licence and the extras you keep renew together — in hryvnia on one invoice, in euros or dollars in one charge. What you cancelled leaves at the renewal, and some of it takes data with it — Setvos tells you well before.
More in Billing, plans and extras
- Plan & billing: your licence, extras and invoices
- Your 7-day trial, and what happens when it ends
- Pay by card in euros or dollars, and pay a failed charge
- Pay by bank transfer, with a QR code
- Buy or cancel extras: credit packs, module groups and an extra place
- Read your invoice history
- Cancel your licence
- Refer another business: you both get a month
- Plan and billing: common questions
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