System status
Checked every five minutes from outside our network. The figures are this calendar month’s, against the 99.9% monthly uptime target in our SLA. Times are in UTC.
Components
Web appThe workspace you and your team sign in to.100% this month
APIWhat the phone apps, integrations and API keys talk to.100% this month
Online booking pagesMeasured from the first salon booking page to be published.
Mobile appsThe apps work through the API above, so its figure covers them.
Notifications (Telegram / WhatsApp / SMS)Depends on Telegram, WhatsApp and the SMS gateways and is not checked automatically. An outage on our side is announced in the product.
PaymentsRuns through the payment gateway you connected, which publishes its own status. An outage on our side is announced in the product.
Outages in the last 90 days
No outages in the last 90 days.
How we handle an incident
- We publish an incident when part of the product stops working for customers, whether or not anybody wrote to us about it.
- Each incident says what was affected, from when to when, and what we changed so it does not happen the same way again.
- A booking page that cannot take a booking counts as an outage, not as a slow page.
If something is broken
Write to us from the app, under Account settings → My reports, with a screenshot if you can: the report reaches a person. Or write to us through the contact page.