Everything people ask before they trust us with a client list.

A single location is usually taking bookings the same day. A guided setup after sign-up takes you through four steps — your place, your services at the prices you type, your opening hours and your booking link — in an hour or two, and any step can be finished later. If you want help, write to us in chat, in any of six languages: the first answer comes within one business day.

Yes. Clients, services with their prices and past visits come in from Altegio, YCLIENTS or a spreadsheet — as CSV or Excel, the way your old system exports them. You see a preview before anything is written, and an import can be undone afterwards. The masters on your visits are matched to your team by name, or kept as names until you hand their visits over. If a file will not go in, press “Send this file to us” and we import it for you.

No. A new workspace starts on Standard for 7 days with no card at all. When you are ready you pick your bracket and term and pay for it: in hryvnia by bank transfer, on an invoice with a QR code that fills in the transfer in your bank’s app; in euros or dollars by card, where those are open. The workspace you set up during the trial is the one you keep, so nothing is configured twice.

Choose your licence before day 7 and pay its invoice by bank transfer: the invoice carries a QR code that fills in the transfer in your bank’s app, and the workspace keeps working until the date on the invoice while the money arrives. A trial that ends with no licence becomes read-only instead, and we email the owners what is kept and until when; a booking page that is set up but has not had a booking yet may get seven more days, once. Each renewal is invoiced 10 days before the term ends, with reminders 3 days before and on the day; if it is not paid by the date on the invoice, the workspace becomes read-only and exportable for 90 days before it is deleted, and we email you 14 and 3 days before.

Yes, and it is the part worth doing properly: durations, who can perform what, deposit rules and off-peak prices all come off that list.

Headcount and edition. Pick the bracket your team falls into — from one person — and the term you want to prepay. Standard includes bookings, clients, money, stock, people and payroll; Chain adds places, reports across them, API keys, and time off and hiring, which Standard can add as a group.

Not while you renew without a break: a licence renews at the price you bought it at, on the same edition, team size and term. A bigger team, another edition or another term is priced from the list in force then, and that price renews the same way; a licence that has ended is priced from the list when you buy it again. Extras — packs, the extra place, the time-off group — renew at the price you bought them at. If we revise an extra’s price, you hear by email and in the app at least 30 days before the renewal it first reaches, and you can cancel the extra before then.

Every member with a login to your workspace, except one member with the Finance role: your bookkeeper’s seat is free. Clients, guests and archived staff do not count. A licence can cover a single person.

Inviting someone past your bracket shows a priced top-up: the bracket difference for the days left in your term, discounted the same way your term was. Your end date does not move.

Yes, effective at the end of the paid term. Set it now and it applies on renewal — you keep everything until then.

There is no VAT to include in what we charge. We are not VAT-registered, so the price on our invoice is the price you pay. Card payments in euros and dollars, once they open, are sold by our reseller Paddle, which adds VAT where the law requires it and shows it before you pay.

In hryvnia: bank transfer on invoice, on every term — the invoice carries a QR code that fills in the transfer in your bank’s app. In euros: bank transfer on invoice, for businesses with an EU VAT number — card payments in euros are not open yet. In dollars — for businesses in the United Kingdom, Switzerland, Moldova, Georgia, Albania, Bosnia and Herzegovina, North Macedonia and Serbia — not on sale yet; talk to us.

Never. 0% on every appointment at every price point. Client payments go through your own merchant account.

Then one month is added to your first paid term, once the first payment has gone through — whether you came through their link, their code or their booking page. It is added once per workspace. A business that sent you its link or code gets a month on its own paid term too; an arrival from a booking page earns that business nothing.

Cancel before day 7 and nothing was ever charged. If you cancel in the first 14 days after a charge we refund it in full, and after that we refund unused whole months on request.

Your own page — a link you put in your Instagram bio, on a QR code at the door, or behind a “Book now” button on your website. One page, every entry point.

Yes. Guest booking takes a name and a phone number and returns a private link to reschedule or cancel. Accounts are optional and only add history, favourites and loyalty.

Per service, as a fixed sum or a percentage, with your own notice window. Late cancellations forfeit it automatically.

Capacity, spots left, and a waitlist you can offer a freed spot to in one tap the moment someone drops out.

Yes. Flag them and online booking either requires a deposit or is blocked entirely — they can still be booked by hand if you change your mind.

A sequence per service: confirmation on booking, then −24 h and −2 h. Telegram first — free, and it does not touch your SMS allowance — then WhatsApp, then SMS and email, with templates you edit and opt-out handled for you.

That is the most common way it gets used. The link is short, branded, and works inside the in-app browser.

EU data centres, with backups in the same region and point-in-time restore.

You and the members you grant access to. Isolation is enforced three times per request — guard, query scoping, and Postgres row-level security. Our support staff need an audited, time-boxed grant from you.

No. We never market to your clients, never resell contact data, and never use your client base to promote another business.

Any time, in one click: clients, appointments, invoices, services, staff, stock movements and the audit log, as CSV plus a JSON archive.

We act as processor of your clients’ data and you as controller. Our Data Processing Addendum is part of the terms you accept at sign-up, the sub-processor list is published, and per-client export and erase are built into the client record.

Export first, then delete. After cancellation the workspace stays read-only and exportable for 90 days after the paid period ends, and is then permanently deleted along with backups on the normal rotation; we email you 14 and 3 days before. Buy the same plan and team size again before then and you keep your price. You can delete it yourself sooner from Settings → Data.

LiqPay, Monobank and Fondy for cards, plus cash and card-on-arrival recorded at the till. Fondy is the one a business registered outside Ukraine can also sign up for.

No. Payments settle directly into your own merchant account. We store the transaction reference, never the funds and never the card number.

From the appointment or invoice, in full or in part, back through the original provider. The refund and who authorised it land in the audit log.

Yes. Cash is recorded against the appointment or the invoice and counted in the reports. If you connect a ПРРО (Checkbox today), the receipt is issued through it under your own tax number.

Two are on their way: one for you and your team, one for your clients. They are coming to the App Store and Google Play, with no date to share yet. Until then everything works in a phone’s browser, for your team and for your clients.

Everything works in a browser, for you and for your clients — booking, managing, reviews and the full back office. No install required anywhere.

The browser needs a connection. The staff app, coming to the stores, keeps what it last loaded, so with no signal you still see who is coming today.

In chat, with a first answer within one business day. It is the same for every licence: there is one level of support, not a faster one for a bigger plan.

Ukrainian, English, Russian, Spanish, German and French — the product and the support, not just the marketing site.

Yes, on every licence, in chat and in six languages. You import your clients, services and past visits from a file, with a preview first, and we answer your questions about services, shifts and deposit rules along the way — the first answer within one business day.