Billing, plans and extras · How-to
Choose a plan and pay for it, or change it later
Pick an edition, how many employees your licence covers and how long you prepay, see the price and subscribe — or change a licence that is already running.
Open the plan picker
Open Plan & billing. The picker starts on your current licence, or on the plan you chose on our website.
Choose the edition
Under “Edition”, pick the one whose modules you need. Editions differ in which groups of modules they include.
Set the team size
Under “How many employees?”, move the slider, or press − and +, to the bracket that covers everyone who will sign in. The smallest licence you can buy is shown under it.
Choose the term
Under “Prepay for”, pick how many months to pay up front. Longer terms cost less per month and some add bonus months. The panel beside the picker shows the list price, what you save, the months of service and what you pay: “On the invoice” in hryvnia; in euros or dollars “Charged on day 7” during the trial and “Charged today” once the trial has been used.
Get the invoice, or subscribe
In hryvnia, press “Get the invoice”: it appears at the top of the screen with the National Bank’s QR code and every detail, and is emailed to you; pay it by bank transfer. During the trial the workspace keeps working until the date on the invoice; after it, the licence starts — and the workspace opens — the day the money arrives. Ask again with another choice, and the new invoice replaces the old one. In euros or dollars, “Subscribe to this licence” opens the page of Paddle, our reseller, where you enter the card: during the trial nothing is charged until it ends; after it, the term is paid there and then, with VAT added where due, and if the card is declined you are told straight away and nothing changes.
Change a running licence
With a licence running, the button reads “Apply this licence”. Choose the edition, team size and term you want and press it. Before anything is paid, a confirmation says what happens:
- A larger plan or a larger team size is paid now, for the days left in your term, and takes effect as soon as it is paid: in hryvnia press “Get the invoice” and pay it within three days; in euros or dollars press “Pay …”.
- A smaller plan, a smaller team size or another term waits for your next renewal, and the screen lists it as scheduled until then. Press “Apply”.
Your renewal date never moves.
Moving to a smaller plan
A smaller plan is taken at the renewal only if the workspace fits it then. The confirmation names the modules it does not include, or says your team is larger than it allows: switch those modules off in Marketplace, or remove members, before the renewal date. Otherwise the licence renews on the plan you use now, and the owners are told why.
Common questions
- Why is the subscribe button greyed out?
Only owners and admins can buy or change the licence, and the screen says so under the button. A licence in hryvnia is paid by bank transfer, from its invoice, and has no card to add; in euros or dollars, where card payments are not open yet, the screen says so: write to us, or pay by bank transfer where it is offered. Dollar prices are for businesses in the United Kingdom, Switzerland, Moldova, Georgia, Albania, Bosnia and Herzegovina, North Macedonia and Serbia. A business paying in dollars can pay a 12- or 24-month term by bank transfer, card or no card, once it saves its VAT or company registration number under “Business number”.
- Why does the price panel say “A full term costs”?
On a running licence the panel shows what a whole term of your choice costs. A change in the middle of the term is charged only for the days left, and the confirmation shows that amount before you pay.
- Can I call off a change scheduled for the renewal?
Yes. Choose the plan, team size and term you have now and press “Apply this licence”; the confirmation says it calls off the scheduled change. Once a renewal invoice is paid early, what renews is fixed until the current term ends: a change asked for meanwhile is refused, with the day it can be made.
- Why can’t I apply a larger licence now?
The confirmation says why: your last renewal did not go through, a licence in euros or dollars has no card to charge, or an invoice is waiting for your bank transfer — a renewal’s included, since a larger plan or team size waits until the renewal is paid. Settle that first, then apply the licence again.
Read next
Pay by card in euros or dollars, and pay a failed charge
A licence in euros or dollars is paid by card through Paddle, our reseller: add the card, replace it when it expires, and settle a payment that did not go through. A licence in hryvnia has no card.
Pay by bank transfer, with a QR code
Every licence in hryvnia — and a 12- or 24-month licence of a business in euros or dollars — is paid by bank transfer, from an invoice Setvos prepares with every detail and, in hryvnia, a QR code.
Change how many employees your licence covers
Your licence covers a bracket of employees, from one person up; a second person means the next size, paid for the days left in your term. Buy a larger one whenever your team grows, or move to a smaller one from your next renewal.
What happens at renewal, and what a cancelled extra takes with it
Your licence and the extras you keep renew together — in hryvnia on one invoice, in euros or dollars in one charge. What you cancelled leaves at the renewal, and some of it takes data with it — Setvos tells you well before.
Switch modules on and off
Choose which parts of Setvos this workspace uses. Switching a module off hides it for everyone and never deletes its data.
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