Billing, plans and extras · How-to
Buy or cancel extras: credit packs, module groups and an extra place
Raise a monthly allowance or add a module group in the middle of your term. Extras are paid for by the day to the end of the term, renew with your licence, and one you cancel stays until the renewal.
Know what you can add
Credit packs raise a monthly allowance: SMS, marketing emails, storage or AI credits. An extra place lets you run one more location. A module group adds modules your edition does not include.
Check that you can buy
Extras are sold to a paid licence that is running — not during the trial, not after a failed renewal and not on a cancelled licence. On a licence paid by transfer, a pack, a module group or an extra place waits while the renewal’s invoice is open, until it is paid. When you cannot buy, a sentence under the heading says why.
Add a pack
On Plan & billing, under “Need more each month?”, press “Add for …” on the pack you want; the amount is for the days left in your term. In hryvnia it raises an invoice, shown at the top of the page with its QR code: pay it by bank transfer within three days, and the pack is added the day the money arrives — after that the invoice is withdrawn, and choosing the pack again prices it again. One such invoice is open at a time. In euros or dollars, “Add for …” opens Paddle’s page — with your card offered if you chose to save it there — and the pack is added once Paddle confirms the payment, usually within a minute; one purchase at a time. “You have …” counts the packs you hold.
Top up for this month only
Short of SMS in a busy month? Under each SMS pack, “Only this month: …, until …” gives the price and the last day it counts. Press “Top up”: the pack’s monthly price is paid once, your SMS allowance rises until the end of the calendar month, and nothing renews — one bought on the 29th counts for two days. In hryvnia it is an invoice of its own, open for three days, or until the month ends if that is sooner, and it can be invoiced beside an open renewal; the SMS are added the day the money arrives. In euros or dollars it is paid like a pack. It is sold to a paid licence — not during the trial — and has its own line under “Invoice history”.
Add a module group
Open Marketplace. Under “Add a module group”, press “Add for …” on the group — in hryvnia that raises an invoice, and the group is added the day the money arrives — then switch its modules on further down the page.
Cancel an extra
Press “Cancel at renewal” — or “Cancel one at renewal” when you hold several of a pack — and confirm. The extra keeps working until your next renewal and is then not renewed; the days already paid are not refunded. The confirmation says what goes with it.
Cancel the extra place
Cancelling the extra place asks “Which place closes?”. Choose one under “Place” and press “Cancel at renewal”. It works as usual until the renewal, then stops taking bookings. Its bookings from the renewal on are cancelled and refunded 14 days before it — at once if fewer days are left — and the clients are told.
Change your mind
Until the renewal, “Keep” on the pack or on the “Changes at renewal” card, or “Keep it” on a module group, calls the cancellation off. Keeping the extra place does not bring back a booking that was already cancelled.
Common questions
- Do I get money back when I cancel an extra?
No. You keep it until the renewal and it is not renewed; the days already paid are not refunded.
- Why can’t I press “Add for …”?
Only an owner or admin can buy — everyone else sees a line saying so — and nothing can be added during a trial, after a failed renewal or on a cancelled licence. The sentence under the heading says which applies. An invoice still open, or a purchase waiting for its payment, holds the next one until it is paid, withdrawn or cancelled.
- Do unused SMS or credits carry over?
No. Monthly allowances start again on the 1st of each month, and a top-up for this month ends then.
- A purchase says it is being confirmed. What happens?
Nothing is added until the payment is confirmed — when the money reaches our account, for a licence paid by transfer, or by Paddle for euros and dollars. When it is, the extra is added on its own and its line under “Invoice history” on Plan & billing reads “Paid”. Until then no other extra can be bought; on Paddle’s page you can finish it with “Continue payment” or drop it with “Cancel this purchase”, and one left for a day is cancelled on its own. If the payment is declined, nothing is added and nothing is charged.
- Can the price of a pack change?
What you hold renews at the price you bought it at. Setvos revises the price of extras only when a supplier's price moves — never on a schedule or by an index — and a rise reaches you only at a renewal at least 30 days after the notice, which states the whole renewal before and after. A price cut reaches your next renewal. Buying more of a pack you hold keeps the lower of your price and the list.
- What happens to my extras if the workspace became read-only?
A workspace made read-only because its renewal was not paid comes back with the licence alone when you pay — by the invoice for the licence alone that “Pay now” shows, or a new card or a new licence in euros or dollars. The packs, module groups and extra place you had bought do not come back, and what they held waits 30 days: files over the storage that is left are kept, with uploads stopped; a module group is switched off with its data kept; and if more places are open than your plan now covers, the newest one closes 30 days on, its paid visits and cash records kept and its later bookings cancelled and refunded 14 days before. Buy any of them again within the 30 days on Plan & billing or Marketplace and nothing is erased or closed — a booking already cancelled does not come back. After that, files over the limit and the group’s data can be erased. What Setvos granted you stays. An extra’s invoice still open when the workspace became read-only stays open beside the licence’s, and an extra paid while the workspace is read-only is added once the licence is paid again.
Read next
What happens at renewal, and what a cancelled extra takes with it
Your licence and the extras you keep renew together — in hryvnia on one invoice, in euros or dollars in one charge. What you cancelled leaves at the renewal, and some of it takes data with it — Setvos tells you well before.
Switch modules on and off
Choose which parts of Setvos this workspace uses. Switching a module off hides it for everyone and never deletes its data.
Switch AI features on or off
AI features stay off until an owner or admin turns them on. Here is what they do, what leaves your workspace, and how credits work.
Send texts through your own SMS gateway
Connect TurboSMS, AlphaSMS, SMSClub, Twilio, SMSAPI or seven.io so texts go out under your own sender name, choose which goes first, and let clients’ replies reach you.
Add and manage your places
Add each branch you take bookings at, set its hours and chairs, say who works there, and know what happens when a place closes at renewal or is deleted.
More in Billing, plans and extras
- Plan & billing: your licence, extras and invoices
- Your 7-day trial, and what happens when it ends
- Choose a plan and pay for it, or change it later
- Pay by card in euros or dollars, and pay a failed charge
- Pay by bank transfer, with a QR code
- Change how many employees your licence covers
- Read your invoice history
- Cancel your licence
- Refer another business: you both get a month
- Plan and billing: common questions
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