Integrations · How-to
Connect a shared mailbox to the Inbox
Bring your business email address into the Inbox, so your team reads and answers client mail in one place, and replies go out from your own address.
Get your mailbox settings
You need the shared address, its password, and its incoming (IMAP) and outgoing (SMTP) servers — your mail provider publishes them. Gmail and Microsoft need an app password rather than the account’s usual password; your mail provider’s help explains how to make one.
Connect it
Open Integrations › Mailbox and press “Connect” on “Mailbox (IMAP)”. Fill in “Email address”, “IMAP server”, “Password” and “SMTP server”. “IMAP port” and “SMTP port” are optional; the fields show the usual values.
Test it
Press “Test connection”. When the mailbox opens, the check says how many messages it found. Then press “Connect”.
Read and answer in the Inbox
New mail is fetched every two minutes and appears in Inbox; if the conversation is assigned to someone, they get a “New message” notification. Replies go out from your address, so a client’s answer comes back to the same conversation.
Common questions
- Can I connect more than one mailbox?
No, one per workspace. Use a shared address the whole team answers from.
- Can I connect the mailbox on the phone?
No: the mailbox is set up on the web. The phone shows whether it is connected and when it was last checked.
Read next
Connect the channels your clients write on
Bring your shared mailbox, your Telegram bot and your Instagram and Messenger page into the Inbox, so every client message lands in one place.
Read and answer a conversation
Open a conversation, see who wrote and what they attached, and reply on the same channel, with an AI draft if you want one.
Connect a service, test it and keep it working
Connect any service on the integrations page, test the credentials before you rely on them, and re-check, update or disconnect it later.
More in Integrations
- Integrations: connect the services your business already uses
- Take online payments by card or by bank transfer
- Send texts through your own SMS gateway
- Connect WhatsApp, Instagram and Messenger, and Viber
- Reach clients on Telegram with @Setvos_bot or your own bot
- Link your own Telegram to add leads and get notices in a chat
- Issue receipts through your Checkbox cash register (ПРРО)
- Connect Nova Poshta, Ukrposhta or Meest for deliveries
- Take orders from Rozetka, Prom.ua and OLX
- See your appointments in Google, Apple or Outlook Calendar
- Add booking and a contact form to your own website
- Create and manage API keys for your own systems
Open in Setvos
Signed in? This article is also in the Help menu of the app.
Still stuck?
Tell us what you were trying to do — we answer in chat, in six languages. Write to us
Move your bookings off paper, WhatsApp and three spreadsheets.
Bring your clients, services and past visits in from a spreadsheet or your old system’s export, with a preview before anything is written — and help in chat, in six languages, whenever you want it. Most studios are live the same day.