Inbox · Overview
Inbox: client conversations from email, Telegram, Instagram and Messenger
Read and answer clients’ emails and messages in one list, with every reply going back on the channel the client used.
What arrives here
Inbox collects mail sent to the mailbox you connect, messages your clients send on Telegram to your own bot or to @Setvos_bot, and Instagram and Messenger messages once they are connected. Each conversation is one thread; a small icon on the row shows the channel when it is not email.
Open, snoozed and archived
“Open” holds what needs attention, “Snoozed” holds conversations put away until a set time, and “Archived” keeps finished ones. Unread conversations are in bold, and the list refreshes itself every half minute. The numbers beside “Open” and “Snoozed”, and the unread count beside the title, cover only the conversations you can see.
Answering
Open a conversation, type in “Reply…” and send. The answer goes out on the channel the conversation came in on: email to email, Telegram to Telegram, Instagram to Instagram.
Knowing who wrote
When the sender is one of your clients, their name shows under the subject and opens their card. Otherwise the conversation says “Unknown sender”.
Who sees which conversations
A new conversation from a client is assigned to nobody, and everyone who can open the Inbox sees it, so anyone can take it with “Assign to me”. Once it is taken, your role decides: “All records” sees every conversation, while “Own team” sees the ones assigned to you or someone in your team, and “Own only” just yours. An owner or admin sets roles in Settings › Roles & permissions.
Reading without answering
A role that may only view the Inbox can read conversations, but has no reply box and cannot take, snooze or archive them. Opening a conversation that way leaves it unread for the people who answer.
Where to start
Clients linked to @Setvos_bot can write to you straight away. For email and your own channels, an owner or admin connects your mailbox in Integrations › Mailbox and your messengers in Integrations › Messaging.
Read next
Connect the channels your clients write on
Bring your shared mailbox, your Telegram bot and your Instagram and Messenger page into the Inbox, so every client message lands in one place.
Read and answer a conversation
Open a conversation, see who wrote and what they attached, and reply on the same channel, with an AI draft if you want one.
Take, snooze and archive conversations
Show your team which conversations are yours, put away the ones that can wait, and archive what is done, one at a time or several at once.
Write a new email to a client
Start an email conversation with a client, or with any address, from the Inbox.
Connect a shared mailbox to the Inbox
Bring your business email address into the Inbox, so your team reads and answers client mail in one place, and replies go out from your own address.
Set up roles and permissions
Use the four ready-made roles or build your own: choose what each role may do in every module and whose records it sees.
More in Inbox
Open in Setvos
Signed in? This article is also in the Help menu of the app.
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