Inbox · How-to
Connect the channels your clients write on
Bring your shared mailbox, your Telegram bot and your Instagram and Messenger page into the Inbox, so every client message lands in one place.
Connect your mailbox
In Integrations › Mailbox, connect the shared address your clients write to, with its incoming (IMAP) and outgoing (SMTP) server details and its password. Gmail and Microsoft mailboxes need an app password rather than the usual one. New mail then arrives in the Inbox, and your replies and new messages go out from that address.
Telegram through @Setvos_bot
Clients who have linked their Telegram to your business can write to @Setvos_bot, and what they write arrives in your Inbox. If a client is linked to several businesses, the bot asks them which one the message is for.
Or through your own Telegram bot
Connect your own bot in Integrations › Messaging. What people write to it lands in the Inbox, and your replies go back through the same bot.
Connect Instagram and Messenger
In Integrations › Messaging, connect your Facebook Page or Instagram professional account. It needs a verified Meta Business account and Meta’s approval for page messaging, which Meta takes its own time to give.
Check that it works
Send yourself a test message on the channel you connected. It should appear at the top of “Open”, in bold until someone opens it.
Common questions
- Who can connect a channel?
An owner or admin, because a connection decides who can write to your clients in your name.
Read next
Connect a shared mailbox to the Inbox
Bring your business email address into the Inbox, so your team reads and answers client mail in one place, and replies go out from your own address.
Connect WhatsApp, Instagram and Messenger, and Viber
Add the chat channels your clients use: WhatsApp and Viber for confirmations, reminders and messages, and Instagram and Messenger for conversations in your Inbox.
Reach clients on Telegram with @Setvos_bot or your own bot
Send confirmations and reminders to clients on Telegram for free — through @Setvos_bot from the first day, or through your own bot with booking inside the chat.
Send reminders through @Setvos_bot
Let clients get your confirmations, reminders and cancellations on Telegram through @Setvos_bot while you have no bot of your own.
Read and answer a conversation
Open a conversation, see who wrote and what they attached, and reply on the same channel, with an AI draft if you want one.
More in Inbox
Open in Setvos
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