Messaging (SMS) · How-to
Check whether a message went out
Find any message in the log, read its status, and understand why one was skipped or failed.
Open the History tab
Open Messaging (SMS) and choose “History”. “Recent messages” lists the texts, Telegram messages and automatic emails your workspace sent, and the replies clients texted back, newest first, a page at a time. Campaign emails are not listed here; their numbers are on each campaign’s own page.
Read a row
“To” is the phone number; a Telegram message or an email shows the channel’s name there instead, and a reply shows “From” and the client’s number. “Message” is the text, “Type” what it was, such as “Direct”, “Broadcast”, “Reminder”, “Confirmation”, “Cancellation” or “Reply”, and “When” the time. Automatic messages show as “Direct”, and campaign and broadcast texts as “Broadcast”.
Read the status
“Sent” went out. “Queued” is waiting to go, for example until quiet hours end. “Received” is a reply from a client. “Skipped” and “Failed” did not go, and the reason is written under the status.
Understand the reason
- No phone number or email address on the client.
- The client asked not to be texted, or unsubscribed from your offers.
- The client could not be reached on Telegram; an offer is never sent as a text instead.
- An offer that did not arrive is not sent again as a text.
- The monthly SMS allowance ran out.
- No SMS gateway was available.
- Your gateway refused a campaign text; campaign texts never move to ours.
- Your gateway may already have sent it, so it was not sent twice.
- The gateway refused the number.
- The contact no longer exists, or the message had already been sent to that number.
Any other reason is the gateway’s own words.
Fix the cause
Add or correct the number on the client’s card, add an SMS pack on Plan & billing when the allowance ran out, or check your gateway’s balance and details on Integrations › SMS gateways.
Common questions
- Which account sent a text?
The “Sent on” column says it: your own SMS gateway, by name, or Setvos. When your gateway refused a text or did not answer and Setvos sent it instead, it says that too — only those texts count against your allowance. Other channels show the channel.
- Can I see sent messages on the phone?
Yes: Messages opens on History, filtered by type and status. Each row names the client, the type, the channel and the time and, for a text, the account that carried it: your gateway, Setvos, or Setvos because your gateway refused it or did not answer. A failed row says why, and an inbound reply reads “Reply from” and the number. “This month” shows the texts on your gateway, those on Setvos’s allowance and the fallbacks.
Read next
Messaging: common questions
Why a message did not arrive, what uses your SMS allowance, what happens when your own gateway fails, and how clients stop your messages.
Send texts through your own SMS gateway
Connect TurboSMS, AlphaSMS, SMSClub, Twilio, SMSAPI or seven.io so texts go out under your own sender name, choose which goes first, and let clients’ replies reach you.
Buy or cancel extras: credit packs, module groups and an extra place
Raise a monthly allowance or add a module group in the middle of your term. Extras are paid for by the day to the end of the term, renew with your licence, and one you cancel stays until the renewal.
Work with a client’s card
Read a client’s history, log notes and calls, and keep their details, files and tasks up to date from one screen.
More in Messaging (SMS)
- Messaging: texts, automatic messages and the message log
- Text one client
- Text a group of clients at once
- Switch on automatic messages
- Keep offers and automatic messages out of the night
- Send reminders through @Setvos_bot
- Change the wording of booking confirmations and reminders
- Let clients reply STOP or cancel by text
Open in Setvos
Signed in? This article is also in the Help menu of the app.
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