Messaging (SMS) · Questions
Messaging: common questions
Why a message did not arrive, what uses your SMS allowance, what happens when your own gateway fails, and how clients stop your messages.
Common questions
- A client says they got no reminder. Where do I look?
On the “History” tab of Messaging (SMS). Find the client’s number: the status says whether it went, and a skipped or failed message says why.
- Does a Telegram message use my SMS allowance?
No. Telegram messages cost nothing. WhatsApp and Viber are billed to your own accounts with them, and texts on your own SMS gateway are on your gateway’s bill. Only texts sent on the Setvos allowance count against it.
- What happens when my own SMS gateway fails?
A text that every one of your gateways refuses goes out on the Setvos allowance instead, if there is room in it, and owners get one notice a day naming the gateway. A campaign or broadcast text never moves to ours, so a promotion cannot use up the allowance your reminders need, and a text your gateway may already have sent is never sent again.
- The allowance ran out. What now?
Texts on our account are skipped until next month. Add an SMS pack on Plan & billing or connect your own gateway on Integrations › SMS gateways; Telegram messages keep going meanwhile.
- How can a client stop my messages?
By using the link at the end of a campaign or a text broadcast, which stops your campaigns, broadcasts and automatic offers on every channel; by replying STOP, if your gateway forwards replies, which stops every text; or by sending /stop to your Telegram bot or @Setvos_bot, which stops messages there. You can also turn on “Opt out of messages” for them on the “Compose” tab, which stops every text and every automatic message.
- Can I stop all automatic messages at once?
Switch each one off on the “Automations” tab, or switch Messaging off on Marketplace, which stops every automation. Booking confirmations and reminders come from Bookings and keep going.
Read next
Messaging: texts, automatic messages and the message log
Text one client or a group, switch on the messages Setvos sends for you, and check what went out, on which account, and why anything did not.
Check whether a message went out
Find any message in the log, read its status, and understand why one was skipped or failed.
Send texts through your own SMS gateway
Connect TurboSMS, AlphaSMS, SMSClub, Twilio, SMSAPI or seven.io so texts go out under your own sender name, choose which goes first, and let clients’ replies reach you.
Buy or cancel extras: credit packs, module groups and an extra place
Raise a monthly allowance or add a module group in the middle of your term. Extras are paid for by the day to the end of the term, renew with your licence, and one you cancel stays until the renewal.
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