Messaging (SMS) · How-to
Keep offers and automatic messages out of the night
Set the hours when campaign, broadcast and automatic messages wait instead of going out, while reminders still arrive on time.
Find the quiet hours
Open Messaging (SMS) and choose “Automations”. “Quiet hours” is the first card.
Set the window
Choose the start under “From” and the end under “Until”, for example 21:00 until 09:00. The window may run past midnight, and it is read on your workspace’s clock, named under the fields.
Save
Press “Save”. Only a role that can change messaging settings sees the button.
Know what waits
Messages from campaigns, broadcasts and automations that fall inside the window are held and go out when it ends, on every channel: SMS, WhatsApp, Viber, Telegram and email. Nothing is dropped.
Booking confirmations, reminders and cancellations always go at once, because a reminder held until morning is no use. A text you type yourself in “Compose” also goes at once.
Turn quiet hours off
Clear both times and press “Save”.
Common questions
- Can I change quiet hours on the phone?
Yes, under Automations: From and Until, on the workspace’s clock. Automated messages wait until the morning; a reminder does not.
Read next
Switch on automatic messages
Turn on the welcome, win-back, birthday, review request, unfinished booking, deal stage, overdue invoice and missed-call messages, and change what each one says.
Text a group of clients at once
Send the same SMS to everyone with a tag or in a saved audience, and see how many were queued and skipped.
Schedule a campaign for later
Pick the date and time a draft goes out, and take it back to a draft if you need to change it.
Set quiet hours
Keep your phone silent overnight or on your days off, while the bell still collects everything.
More in Messaging (SMS)
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