Change the wording of booking confirmations and reminders

1. 01

   Open the booking settings

   Open Bookings › Settings and find the “Message templates” card. Saving it needs a role that can change Bookings settings.

2. 02

   Pick the message

   There is one box each for “Confirmation”, “Rescheduled”, “Reminder” and “Cancellation”; “Rescheduled” is the text a client gets when their booking moves to another time. These are the texts clients get by Telegram, WhatsApp, Viber or SMS; the emails keep their own wording. An empty box uses the built-in text in your workspace’s language; the grey example text shows the idea.

3. 03

   Write it with placeholders

   Every box can use {{client}} for the client’s name, {{when}} for the date and time, {{place}} for the place, {{code}} for the booking code and {{staff}} for the specialist.

   {{manage}} is the client’s own link to reschedule or cancel, and after a cancellation it opens a page to book again. Keep it in: it is how clients change a booking without calling you. In a text, {{when}} is a short date such as 23.09 14:30 and {{manage}} a short link such as setvos.com/m/AbCdEfGhIj, so a message fits one SMS.

4. 04

   Watch the counter

   Under each box, a counter shows how many characters the text will have and how many SMS it costs, measured with your longest place and team member names. It turns amber above one SMS and red above two, and a text over two SMS cannot be saved. Each booking text counts one SMS of your allowance, however long it is.

5. 05

   Save

   Press “Save” at the bottom of the page. The next confirmation, reschedule notice, reminder or cancellation uses your text.

6. 06

   Change the automatic messages too

   The texts of the welcome, win-back and other automatic messages are edited on the “Automations” tab of Messaging (SMS).

Updated September 29, 2026