Security and sign-in · How-to
Let our support team into your workspace
Our support staff cannot sign in to your workspace unless you issue a grant. A grant ends by itself, can be revoked at any time, and every use of it is recorded.
Open Support access
Open Settings › General and find “Support access”. You need to be an owner or admin. With no grant, it says support cannot access this workspace.
Choose how long
Under “For”, choose 4 hours, 24 hours, 3 days or 7 days. Add a reason under “Reason (optional)” — the number of your report, for example — if you like.
Grant it
Press “Grant access”. The card shows “Active until” with the date and time; after that the grant ends by itself.
Revoke it early
Press “Revoke” once the problem is solved.
See what was done
Every use of the grant is recorded in Settings › Audit log, marked as our team’s action and not yours.
Common questions
- Can I grant support access on the phone?
Yes, under Support access in Members: grant our support team access for a set time, or revoke it.
Read next
See who changed what in the audit log
The audit log records each meaningful change in the workspace as a plain sentence with who did it and when. Filter it, open what it names, or export it.
Report a problem or ask us a question
Send the Setvos team a bug, a question, an idea or a billing issue from any screen, add screenshots, and know exactly what is sent with it.
Follow your reports and our replies
See every report you have sent us, where each one stands and what we replied, and answer us in the same conversation.
Set your business details: country, time zone, currency and language
Tell Setvos what kind of business this is and where it works, and add the seller details that your invoices and quotes carry.
More in Security and sign-in
Open in Setvos
Signed in? This article is also in the Help menu of the app.
Still stuck?
Tell us what you were trying to do — we answer in chat, in six languages. Write to us
Move your bookings off paper, WhatsApp and three spreadsheets.
Bring your clients, services and past visits in from a spreadsheet or your old system’s export, with a preview before anything is written — and help in chat, in six languages, whenever you want it. Most studios are live the same day.