Security and sign-in · Overview
Security and sign-in
Protect your account with a good password and two-factor sign-in, keep an eye on the devices signed in, and decide when our support team may enter your workspace.
Your security screen
Account settings › Security holds your password, two-factor sign-in, the devices signed in to your account, and deleting your account.
Two-factor sign-in
With it on, signing in needs a code from an authenticator app on your phone as well as your password, and a set of backup codes gets you in if you lose the phone. An owner or admin can require it of the workspace’s owners and admins.
Support access
Our support team cannot open your workspace unless an owner or admin issues a grant for a limited time, and every use of it is recorded in the activity log.
Email changes are confirmed
The address you sign in with changes only when the new address confirms it, so a typo never locks you out.
Common questions
- How do I manage sign-in methods on the phone?
Account → Security lists Password, Google and Apple, each connected or not; an address Apple hides reads “Hidden by Apple”. Before you connect or disconnect one, confirm it is you with your password or a 6-digit code sent by email; for ten minutes after that you can connect and disconnect. Connecting Google or Apple adds a way in to your account, never a workspace, and Apple connects from the app on an iPhone. Your only way to sign in can never be disconnected: connect another first.
Read next
Change or reset your password
Change your password from your account, or reset it from the sign-in screen if you have forgotten it.
Turn on two-factor sign-in
Add a second step to signing in: a six-digit code from an authenticator app on your phone, with backup codes in case you lose it.
See and sign out your devices
Check which devices are signed in to your account and sign out any you do not recognise.
Let our support team into your workspace
Our support staff cannot sign in to your workspace unless you issue a grant. A grant ends by itself, can be revoked at any time, and every use of it is recorded.
Delete your account
Close your personal account. It is deleted for good after 30 days, and signing in again before then cancels the deletion.
Open in Setvos
Signed in? This article is also in the Help menu of the app.
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