Inbox · Questions
Inbox: questions people ask
Short answers about which channels reach the Inbox, who sees what, attachments and replies that do not arrive.
Common questions
- Which channels reach the Inbox?
Email from your connected mailbox, Telegram, Instagram and Messenger. WhatsApp, Viber and text-message replies do not arrive here.
- Why can’t I see a conversation my colleague is answering?
Once a conversation is assigned, your role may cover only the ones assigned to you or your team. Conversations nobody has taken yet are open to everyone who can use the Inbox. An owner or admin can set your role to “All records” for the Inbox in Settings › Roles & permissions.
- Why do my colleague and I see different numbers on the tabs?
Each person’s counts cover only the conversations they can see, so someone who sees every conversation has bigger numbers than someone who sees their team’s.
- Who is told when a client writes?
The person the conversation is assigned to gets a “New message” notification, whatever the channel. A conversation nobody has taken notifies nobody: it waits in “Open”, in bold, until someone presses “Assign to me”.
- Do photos and voice messages from Telegram arrive?
No. Only typed text reaches the Inbox from Telegram. Ask the client to describe it, or to send the file by email.
- What happens to attachments when we are out of storage?
The message still arrives, but its attachment is not kept. You can see your storage and add more in Plan & billing.
- Why did my Instagram or Messenger reply fail?
Meta accepts a reply only within 24 hours of the client’s last message. After that the reply is refused and nothing is recorded; wait for the client to write again.
- Can I answer clients from my phone?
Yes. Open Setvos in your phone’s browser: the Inbox shows the list, then one conversation at a time. The phone apps are coming to the App Store and Google Play.
Read next
Inbox: client conversations from email, Telegram, Instagram and Messenger
Read and answer clients’ emails and messages in one list, with every reply going back on the channel the client used.
Connect the channels your clients write on
Bring your shared mailbox, your Telegram bot and your Instagram and Messenger page into the Inbox, so every client message lands in one place.
Set up roles and permissions
Use the four ready-made roles or build your own: choose what each role may do in every module and whose records it sees.
Buy or cancel extras: credit packs, module groups and an extra place
Raise a monthly allowance or add a module group in the middle of your term. Extras are paid for by the day to the end of the term, renew with your licence, and one you cancel stays until the renewal.
Use Setvos on your phone today
Sign in to the Setvos web app in your phone’s browser, put it on your home screen, and get your notices in Telegram.
More in Inbox
Open in Setvos
Signed in? This article is also in the Help menu of the app.
Still stuck?
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