Inbox · How-to
Write a new email to a client
Start an email conversation with a client, or with any address, from the Inbox.
Start a message
In Inbox, press “New message”. If you do not see it, your role does not let you start conversations.
Choose who it is for
In “To”, search for a client by name, phone or email and pick them. A client with no email address cannot be written to, and the form says so. To write to someone who is not a client, choose “Other email address…” at the top of the list and type the address.
Write it
Fill in “Subject” and “Message”, then press “Send”.
Find it again
The message opens as a new conversation in the Inbox, assigned to you and linked to the client whose card has that email address.
Common questions
- Where does the client’s answer go?
With a connected mailbox, the message goes out from it and the client’s answer comes back into the same conversation. Without one, Setvos sends it from its own address under your workspace’s name, and the answer goes to your own email address, not the Inbox.
- What if the message cannot be sent?
Nothing is recorded, and you see why. If your connected mailbox refused it, check the mailbox connection in Integrations › Mailbox and send it again.
- Can I start a Telegram or Instagram conversation here?
No. “New message” writes an email. On Telegram, Instagram and Messenger the client writes first, and you answer in that conversation.
- How do I start a new message on the phone?
In the Inbox tab, press “New message”. Send it to a client or to any email address, with a subject and the message. A line says where it goes from: your connected mailbox, or Setvos’s address in your workspace’s name, with replies coming back to you. The Telegram tile on a client’s record opens their latest conversation through your salon’s own bot, or a new Telegram message with no subject; it always goes through your own bot, never the Setvos bot.
Read next
Read and answer a conversation
Open a conversation, see who wrote and what they attached, and reply on the same channel, with an AI draft if you want one.
Connect the channels your clients write on
Bring your shared mailbox, your Telegram bot and your Instagram and Messenger page into the Inbox, so every client message lands in one place.
Connect a shared mailbox to the Inbox
Bring your business email address into the Inbox, so your team reads and answers client mail in one place, and replies go out from your own address.
More in Inbox
Open in Setvos
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