Orders & shipping · How-to
Take orders from Rozetka, Prom and OLX
Connect a marketplace, bring its orders in as drafts, deal with articles Setvos does not know, and publish your stock back.
Connect a marketplace
An owner or admin connects Rozetka, Prom.ua or OLX in Integrations › Marketplaces, with the seller account’s own details.
Let orders come in
Setvos checks for new orders every 15 minutes, and “Sync now” on the “Marketplaces” card in Orders & shipping checks at once. The first check reaches back 14 days. Orders already cancelled on the marketplace are not brought in.
Match articles to products
Each line is matched to a product by its SKU. A line whose article matches nothing stays on the order, marked as not in your catalogue with its article; it moves no stock. An order with no article you sell is not imported at all: the card lists it with its articles, as links into your product search. Give the product the same SKU so the next orders match.
Finish the draft
Imported orders arrive as drafts, marked with the marketplace, and nothing is reserved yet. Open one, press “Edit”, and pick the “Ship from warehouse” and, under “Delivery”, the carrier’s “Destination city” and “Carrier branch” — the marketplace sends the address as text, and the carrier needs its own. The items keep the marketplace’s prices, and the order’s total stays the marketplace’s: whatever it holds beyond the items shows as shipping.
Place and ship it
Press “Place & reserve”, then take payment and ship as with any order. When the parcel ships, is handed over or the order is cancelled, Rozetka and Prom are told.
Publish your stock
Every hour Setvos sends Rozetka and Prom what you have available — on hand minus reserved, across your warehouses — and “Publish stock” sends it now. OLX is read-only: its orders come in, but nothing is sent back.
Common questions
- Does an order on Rozetka reserve my stock straight away?
No. Stock is reserved when you press “Place & reserve” here.
- Why did an order not come in?
It was cancelled on the marketplace, none of its articles matched a product SKU, or — on the very first check — it was more than 14 days old.
- Where do I see orders a sync could not import?
On the marketplaces card, under the list, after any sync — yours or the scheduled one. They stay there, with the article numbers the marketplace sent, until you press “Dismiss”; the next sync replaces them.
- Can I work with marketplaces on the phone?
Yes. The marketplaces card in Orders shows each marketplace, whether it is connected and its last order. “Sync now” brings in new orders, and “Publish stock” sends your stock to them. Orders that could not be imported stay listed until you dismiss them; tap a SKU there to search your products and give one that SKU.
Read next
Take payment and ship or hand over an order
Get an order paid online, in cash or on delivery, send it with a waybill or hand it over at the desk, follow the parcel, and fix a waybill the carrier refused.
Edit, archive or delete a product
Open a product to change its details, see its average cost, check its stock, archive it or delete it.
Take orders from Rozetka, Prom.ua and OLX
Connect your seller accounts so marketplace orders arrive in Orders on their own, and your stock is published back to Rozetka and Prom.
More in Orders & shipping
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