Orders & shipping · Questions
Orders: questions people ask
Short answers about editing, cancelling, carriers, parcel lockers, collection, deleting and the messages buyers get.
Common questions
- Can I edit a placed order?
Not its items: placing reserved the stock, so a placed order can only be cancelled and made again. Where it goes can still change with “Delivery” until the carrier starts making the waybill.
- What happens to the stock when I cancel?
Stock reserved for the order goes back to the warehouse, also while the carrier is still making the waybill. After the parcel has shipped you cannot cancel; open a return instead.
- Which carriers can I use?
Nova Poshta, Ukrposhta and Meest, connected in Integrations › Delivery. With more than one connected, Setvos books with Nova Poshta first, then Ukrposhta, then Meest, and each shipment remembers the carrier that booked it.
- Can I ship to a parcel locker?
Yes. Where your carrier has parcel lockers — Nova Poshta, for example — they are in the branch list beside its branches.
- Can the buyer collect the order?
Yes. Choose “Collected by the buyer” under “Delivery”, and press “Hand over” when they take it. No carrier or waybill is involved.
- Why can I not delete an order?
Only drafts can be deleted; anything placed is cancelled instead. Members cannot delete orders at all.
- Does the buyer hear from us?
Yes, for a parcel. They get a message when it ships, with the waybill number, and another when it is delivered, unless they asked not to receive texts. An order handed over at the desk sends nothing.
- Why was a shop order cancelled by itself?
A shop order nobody paid for or touched is cancelled after 48 hours, so its stock goes back on sale.
Read next
Orders and shipping: sell from stock and hand parcels to the carrier
How an order moves from draft to delivered, what the list and its tiles show, and what to connect before your first parcel.
Take payment and ship or hand over an order
Get an order paid online, in cash or on delivery, send it with a waybill or hand it over at the desk, follow the parcel, and fix a waybill the carrier refused.
Sell products in your online shop
Put chosen products in the shop on your public booking page, and see what happens when someone buys.
Inventory: what you have, where it is, and what to reorder
How the inventory tabs fit together, what the dashboard shows, and the order to set things up in.
Connect Nova Poshta, Ukrposhta or Meest for deliveries
Connect your carrier account so fulfilling an order creates the waybill with the carrier and the delivery is tracked on the order.
More in Orders & shipping
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