Weekly lessons, packs and make-ups
A speech therapist does not sell appointments. They sell a rhythm: the same child, the same hour, every week, for months. Everything around the lesson — the reminder, the pack, the missed week — exists to protect that rhythm.
Most practices keep it in a notebook and a messenger, which works until there are thirty families. Then the Tuesday at four gets double-booked, a parent pays for ten lessons and nobody is sure how many are left, and a lesson cancelled for a cold is owed and forgotten.
One weekly slot per child
Set each child’s slot once at the desk as a standing booking — weekly or fortnightly, until the end of the school year. Every lesson lands in the diary as its own booking, with its own reminder to the parent the day before. If a week clashes with a holiday, that week is reported and left for you to place, never squeezed into somebody else’s hour.
Because each lesson is its own booking, the parent can move one from their link without touching the rest, and you can see the whole term at a glance.
Packs the parent can read
Sell lessons in packs of eight or ten through your own payment gateway. The pack sits on the child’s card with what is left, a lesson uses its pack when it is checked out, and the person who holds the pack sees the same balance on their own page.
The question “how many lessons do we have left?” should have one answer, and both of you should be able to see it.
Make-ups without an argument
When a child misses a lesson for a reason you accept, give the lesson back to the pack and write the reason. The balance goes up by one, the reason stays in the history, and next month nobody has to remember why.
- A standing booking per child, weekly or fortnightly.
- A pack of lessons, used at checkout, visible to the parent.
- A make-up: one lesson given back, with its reason kept.
The child and the parent
Each child is a record under the parent, so notes, progress and the pack stay with the child, and the paying parent is on the invoice. Two children of one family sit under one parent, each with their own slot.
One limit to know: Setvos keeps lesson notes and consent, not clinical records or diagnoses. For a practice that teaches, that is usually all it needs.