Cash on delivery and returns without a spreadsheet
Cash on delivery is how much of Ukraine prefers to buy, and returns are the price of selling at a distance. Both are where a small shop’s money goes missing — not stolen, just never written down.
A parcel sent COD is money owed until the carrier pays it out. A return is goods that may or may not go back on the shelf, and money that may or may not have been paid back. In a spreadsheet, both drift. On the order, both are a status.
Cash on delivery
Send the order with its waybill as usual. It stays unpaid until the money arrives; when the carrier pays out, press “Mark paid” and choose cash on delivery. The tiles on the orders screen show the money not paid yet, cash-on-delivery parcels on their way included.
An unpaid shipped order should look different from a paid one. If it does not, you are reconciling from memory.
Returns, step by step
- Open a return on a shipped or delivered order, with the reason and the quantity of each item.
- Decide about the shelf: goods you can sell again go back into stock when received; damaged ones do not.
- Refund: an online payment goes back through the same gateway; cash or COD you pay back yourself, and the refund records it.
Before a parcel ships, there is nothing to return: cancel the order, and its reserved stock goes straight back to the shelf.
Receipts where they are due
With your own ПРРО connected, an online payment issues its receipt, and each refund gets its own return receipt. No ПРРО connected means no receipt from us — never a made-up one.
What the month looks like
At the end of the month, the orders tell you what was sold, what is still owed by the carrier, what came back and whether it was refunded. That is the reconciliation most small shops do by hand on a Sunday — done as the parcels moved.