Getting help · Overview
Getting help: answers, tours and the Setvos team
Find an answer in this help center, take a guided tour, or send the Setvos team a problem or a question and follow our reply.
Start with the help center
Every area of Setvos has an overview, a step-by-step guide for each screen and task, and answers to common questions. The Help menu is the question-mark button at the top right of every screen: “Help for this screen” opens the article about the page you are on, and “Help center” opens Help center, where you can search and browse everything.
Take a tour
Several screens have a short guided tour that points out each part in turn. Choose “Tour of this screen” in the Help menu, or press “Take the tour” on the area’s overview article.
Ask us when you are stuck
“Report a problem” in the Help menu sends a bug, a question, an idea or a billing issue to the Setvos team. Every help article also ends with “Still stuck?” and an “Ask a question” button. We reply in Setvos and by email.
Follow the conversation
Account settings › My reports lists everything you have sent us, where each report stands, and our replies.
We look inside only if you allow it
The Setvos team cannot sign in to your workspace unless an owner or admin grants support access, for a time they choose. If you grant it, mention it in your report so we know we may look.
Your clients’ questions are a different thing
Questions your own clients send you are handled inside your workspace, in the Inbox and in Support, not here.
Read next
Find an answer in this help center
Open the help for the screen you are on, search every article, follow links straight to the screens they describe, and start a tour where there is one.
Report a problem or ask us a question
Send the Setvos team a bug, a question, an idea or a billing issue from any screen, add screenshots, and know exactly what is sent with it.
Follow your reports and our replies
See every report you have sent us, where each one stands and what we replied, and answer us in the same conversation.
Let our support team into your workspace
Our support staff cannot sign in to your workspace unless you issue a grant. A grant ends by itself, can be revoked at any time, and every use of it is recorded.
Support tickets: answer every client, in the order that matters
Keep each client question or problem as a ticket with a priority, an owner and a clock for the first answer, and work through them from one queue.
More in Getting help
Open in Setvos
Signed in? This article is also in the Help menu of the app.
Still stuck?
Tell us what you were trying to do — we answer in chat, in six languages. Write to us
Move your bookings off paper, WhatsApp and three spreadsheets.
Bring your clients, services and past visits in from a spreadsheet or your old system’s export, with a preview before anything is written — and help in chat, in six languages, whenever you want it. Most studios are live the same day.