Bookings · How-to
Review rules, and reporting a review
What a review on a booking page may say, how to report one that breaks the rules, and what happens next.
What a review may say
A review is about a visit you made: what was good and what could be better. Honest criticism is welcome and stays up. A review is refused when posted if it carries slurs or obscenities, and it may be removed later if it insults someone, shares a person’s private details, advertises something, or is not about a visit to that place.
Report a review
On the place’s booking page, press the flag beside a review and choose a reason. Add a note if it helps, tick that the report is accurate and made in good faith, and send it. Without an account, leave your email so we can tell you the decision.
What happens next
Setvos, not the salon, looks at every report. The salon never sees who reported. You stop seeing the review on that device straight away. We write to you once with the decision: the review stays, or it is removed. If it is removed, its author gets an email saying why.
Common questions
- Can I report the same review twice?
No. A second report from you is counted as the first one, and you still hear the decision once.
- Can the salon remove a review I reported?
The salon can hide a review from its page and must give a reason, and it can reply in public. Only Setvos removes a review after a report.
Read next
Read and answer client reviews
See what clients say about their visits, reply publicly on your booking page, and hide a review that breaks the rules, keeping the reason.
What clients see when they book online
How a client books from your page, which messages they get, how they change or cancel with their link, how they join your waitlist, and what can stop an online booking.
More in Bookings
- Bookings: your diary, staff rota and online booking page
- Find your way around the appointments diary
- Book an appointment for a client
- Check in, finish, move or cancel an appointment
- Take payment for a visit at the till
- Set up your services, prices and categories
- Visits at the client’s address, and prices by size
- Offer group classes, packages and services that need more
- Cut no-shows with deposits and cards on file
- Plan the staff rota and publish it
- Keep a waitlist and offer freed slots
- Book standing appointments and recalls
Open in Setvos
Signed in? This article is also in the Help menu of the app.
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